Cory Bergman
Beautiful and ‘well designed’ are not synonymous. Too many app designers are tasked only with making beautiful veneers. They’re really decorators, not designers. Building a great product requires consistency—between goals, product mechanics, interface, and aesthetics.
Bobby Goodlatte, writing in Medium about app design.

This is a concept video by a creative agency on the possible future of Google Glass.  It’s a great example of how mobile (broadly defined) and data will change how people shop, navigate and discover — the underpinnings of our local economies.  It also illustrates how media companies must move beyond content to utility, leveraging data to anticipate and fulfill user needs wherever they are.

‘Antifragile’ is that category of things that not only gain from chaos but need it in order to survive and flourish.
From the book Antifragile, which certainly applies to the uncertain media and technology space we’re living in today.

When I first heard of the video app Vine, I wondered what would’ve happened if someone who worked at a media company had pitched the same idea internally. After all, it only records six seconds of video?

Even outside a media company, the idea wasn’t embraced by everyone. “What a stupid idea,” thought entrepreneur Dustin Curtis when he saw an early glimpse of Vine last year. “I couldn’t see it ever succeeding.” Vine is currently ranked as the #1 social networking app on iTunes.

Curtis said he also saw a prototype of an “app for browsing catalogs,” which he also deemed as a stupid idea. That one became Pinterest.

“For some reason, my first reaction to their earliest attempts wasn’t to give them the benefit of the doubt – it was to immediately find problems and then dismiss their ideas,” Curtis explains in a wonderfully honest blog post.

For people who work at media companies, does that sound familiar? I don’t even want to fathom how many breakthrough ideas have been shot down in newsroom meetings, brainstorm sessions and executive boardrooms. I’m sure I’m responsible for shooting down a few myself, confusing my experience doing things the old way as a magical ability to predict the future.

“I have found that return and ridicule are highly correlated over the years,” writes VC Fred Wilson. “We have made more money on things that were highly ridiculed than on any other cohort. When I see people laughing at ideas and companies we have backed, I smile. It means we are going to make a lot of money on that investment.”

These crazy ideas tend to be the most disruptive, as we’ve read in Clayton Christensen’s Innovator’s Dilemma. “The next big thing always starts out being dismissed as a toy,” explains entrepreneur and investor Chris Dixon, referring to Christensen’s theory. Executives who hear a pitch for a new idea react instinctively from their view of the business: the more disruptive the idea, the harsher the reaction.

“There still is a blind and bold arrogance,” said a recently-departed newspaper ad executive writing anonymously in Digiday. “By their very own design, [newspapers] are built for an extremely top-down decision-making process and [are] tremendously inefficient for today’s marketplace from all facets.”

Not just inefficient, but it’s how media companies inadvertently kill great ideas. We must keep our arrogance in check, suppress our experience and listen openly to crazy-sounding ideas. And not only that, but empower others in the organization to act on new ideas with the most minimum of approvals. Let’s reduce the friction and turn “stupid ideas” into prototypes and the best into new businesses.

We all know mobile is growing at an unprecedented rate, but most news organizations are struggling to measure it.  For many newsrooms, that data is buried in desktop-centric analytics services, not tagged appropriately (if at all) or owned by third-party providers. The end result is a mobile blind spot, making it difficult react to new demands and opportunities in a critical time in the business.

Even worse, however, is when the data is misleading. For example, Buzzfeed recently reported that its network has experienced a precipitous drop in search referrals.  However, as both SearchEngineLand and Digiday explain, the effect is largely due to something called “Dark Google” — an increasing number of searches are private, which appear as direct traffic. The two biggest sources of private searches: iOS 6 devices and some versions of Firefox.

“This misappropriation of traffic is already an issue, and it’s only going to get worse as people upgrade browsers and switch away from desktop to mobile search on iOS devices,” said Stephen Pitts, SEO director at Rosetta in the Digiday story. “Already a lot of search traffic is being misappropriated as direct.”

So it’s not that search is in decline, but it’s shifting to mobile.

Apps are another source of dark data. Most analytics services do not measure app referrals, counting them as direct or unknown.   There are a couple key exceptions: both Facebook and Twitter use their own intermediate URLs — m.facebook.com and t.co — to ensure their app referrals appear.  But many other apps do not, further inflating the direct number.

There’s also confusion around the difference between apps and the mobile web. The Guardian recently posted a story quoting a Nielsen report that Facebook was suffering a decline in visits.  But the Nielsen report measured the web only — desktop and mobile — but not mobile apps.  When you fold the mobile apps number into the mobile web, the overall mobile growth more than outpaces the desktop decline.  In fact, Facebook just reported it has 189 million users who only log in via mobile devices.

Again, not a decline, but a shift to mobile. 

For the news industry, these misconceptions are dangerous.  Journalists are already underestimating the wholesale shift to mobile — especially apps, which make up 80% of time spent on mobile.  By not knowing the true data — or ignoring the data that matters — newsrooms are out of position to capitalize on one of the greatest consumer shifts in modern history.

What to do? First, ensure you’re measuring how users consume content on both the mobile web and mobile apps.  Look at the numbers that matter: monthly and daily active users (MAUs and DAUs), for example, are much better success metrics than downloads.  Also, examine how consumption patterns differ by device, dayparts and web vs. apps. Then hold newsroom-wide training sessions that show journalists how to access this data, explaining the difference between metrics.  Finally,  emphasize the importance of mobile metrics over the desktop, drawing a link between mobile success and your digital future.

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